Client Servicing Manager

We are looking for client servicing manager who has wokred with Ad/Creative/Digital Agency.

• Responsible for managing client relationships and overlooking operations for everyday deliverables.
• Understand the brief which is received from the client, explain to the internal team (Copywriters, Designers, Brand Strategies, Social And Digital Executives,Video & Film ) and get the work done, and deliver to the client.
• Managing the quick resolution of escalations and issues raised by clients and internal teams
• Driving creativity and efficiencies in the existing process while ensuring team targets are consistently met
• Monitoring client’s satisfaction levels and team performance on a regular basis
• Managing agency’s financials to consistently limit overhead costs and increasing both monetary and brand value of accounts
• Regularly drive business reviews with Management (Client and Internal) to
• check the overall health of the account and the internal team’s performance
• Understanding of Marketing Strategy and Business mechanisms of various categories.
• Hands-on Understanding of how positioning and brand architecture and strategy are changing/impacting business’ performance in the marketplace today. Passionate about consumption trends and the evolving consumer for different product and service categories. Ability to understand, decode and arrive at “purchase mindset”.
• Hands-on understanding of how to structure a team, hand out roles and responsibilities, allocate goals and implement strategies with a Multi-tier and Multi-disciplinary team. Should possess good leadership skills and also should have the ability to groom the next rung of successors.